October 2, 2017

Cancellation Policy:

It is your obligation to contact PTSI at info@ptsi.org or (800) 836-2210 to give notice that you cannot attend or need to reschedule a course that you have registered for.

Cancellation Policy:

Due to limited seating, we request that you cancel at least 48 hours before a scheduled class. This gives us the opportunity to fill the class. You may cancel by phone (800) 836-2210 x302 or email info@ptsi.org.

If canceling a class more than 48 hours in advance, we will apply a credit to your account. You may use these credits towards any future class within 6 months. However, if you do not cancel prior to the 48 hours, you will forfeit payment for the class.

No credit or refund will be given for partial attendance, withdrawal from a course that has begun, or “no-shows” / failing to cancel your registration.

PTSI reserves the right to cancel or reschedule a class due to low registrations or instructor illness.



Payment for courses must be received at PTSI 10 business days prior to the course start date in order for certificates to be printed and available onsite. No certificates will be distributed until registration is paid in full. Late payment will result in delay of certificates.

Purchase Orders are considered a guarantee of payment and may be used to secure course registration however, certificates will not be released until payment is received by PTSI.



PTSI is slated to reopen in phase II of the reopening of NYS. ALL PTSI COURSES through at least June 5th will be postponed. Unfortunately we do not have an exact date at this time as to when we will be able to reopen. We will work to reschedule these course as soon as we can and we will notify you immediately of the change in date and location (if needed). All payments for current courses will be granted and put toward use for a future course of the same registration.
Thank you for your patience and understanding in this chaotic time.
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